Coherence Nikolai apps
Support hub
Need help with Sota, Tone Recall, Tone Steady, Tone Ritual, Tone Threshold, Tone Mirror, I-Sense, Northstar, or Scaffold?
Choose the closest option below. Each link opens an email with a useful subject line already filled in.
Report a bug
Something broke.
Include the app, device, browser or iOS version, and what you were doing just before it happened.
App-specific support
Help with one app.
Use this for Sota, Tone apps, I-Sense, Northstar, Scaffold, Unfabricate, or the archive tools.
Privacy question
Ask what is stored.
Use this for local-first behaviour, data storage, export, accounts, or anything privacy related.
Restore purchases
Premium access issue.
Tell us the app name, Apple ID region, device, and what restore purchases shows.
Feature request
Suggest an improvement.
Share the moment you wanted support, what you expected, and what would have helped.
General contact
Something else.
For anything that does not fit the other paths.
When you write
Please include your device model, iOS version or browser, app name, app version if available, what you were doing when the issue happened, and whether it involved guidance, audio, premium access, recall, rituals, Tone Mirror memories, sharing, local data, or restore purchases.
Common topics
- Restore purchases: open the relevant Tone app, go to Settings, and tap restore purchases.
- Sota issue: include whether it involved sitting, noting, the stage map, practice logs, provider keys, AI guidance, or the web version.
- Audio issue: include the exact app and path, for example "Tone Recall, Love to Vessel to hold."
- Tone Threshold issue: include the selected door, crossing mode, and whether the issue involved Return Field, Personal Chamber, audio, or Tone Plus.
- Tone Mirror issue: include the browser, selected symbol, glyph, and whether the issue involved breath, sound, or archive replay.
- Privacy question: email with the subject "Tone app privacy question."
- Bug report: include steps to reproduce and screenshots or screen recordings if helpful.
Response time
Expected response time: 3 to 5 business days.